SCHEDULING - Scheduling a session is best done over the phone. It is important to me that I get to "session plan" with you in order to meet all of your wants and needs for your session. At the time of booking, your "half down" session fee deposit is due to reserve your date and time. This deposit is non-refundable. All sessions are to be photographed on the scheduled date. If you choose to reschedule your session, please call in advance and at no cost to you we will find a date that works better and your session fee deposit already paid will remain in holding your new date and time!
Please note, I am not selling items. I am helping you create memories and capturing your little one's personality to preserve those things you don't want to forget as they grow. Our children are not always feeling their best or can have "off days." In rare occasions, sometimes it takes a return visit to complete your session. In the event that your little one is having one of those "off days" and within your session coverage time they are just not happy, we will schedule a Reshoot for another day to complete your session at no extra cost.
VIEWING AND ORDERING - All In-Studio and Newborn sessions will be edited and ready for viewing within 7 business days from your session date. I prefer to schedule an in-studio appointment for your gallery viewing and ordering, however sometimes it is easier for you to view your order online. For this reason, all sessions will be uploaded for viewing on the client access portal and you will be provided with an individual client password incase a second appointment for viewing and ordering is not convenient for you. Once ordered, prints and portrait CD's will be ready for client pick up within 14 business days of order date. (Gallery Prints, albums and press printed cards will take longer to process at the lab.)(For Senior Portrait and Wedding Photography: Images will be edited and uploaded for viewing within the timeframe stated in predetermined contract which will be signed and agreed upon prior to the event. These timeframes will vary based on your client needs.)
PAYMENT - All sessions require a "half down" session fee deposit at the time of scheduling. All package and professional print purchases are due at the time of ordering. Accepted forms of payment include cash, checks, and credit/debit cards.
REFUNDS/RETURNS - Once your session has been completed, the session fee is non-refundable. Prints and portrait products, once ordered, can not be refunded. In order to ensure quick delivery of your order, the lab immediately starts production at the time the order is placed and can not be cancelled.(refunds on prints and products that have not yet been ordered are only if deemed necessary) Please note, all portrait CD, USB and Digital Image purchases (including a copyright release) are final and cannot be returned or refunded under any circumstance. In the event that your portrait CD, once purchased with copyright release, is damaged or lost, I will replace it at no cost to you!
Mockingbird Baby Plan- The Mockingbird Baby plan is designed to save you over $1,000.00 in session fees over baby's first year. The cost of the plan is due at the time of purchase in full. If for any reason, whether in part of the client or myself, the full 5 sessions of the plan are not completed, the payment for the plan, under any circumstance, is non-refundable. The Mockingbird Baby Plan's cost is reflective of the cost of a one regular priced Newborn Session, therefore, if the plan is not completed, the funds are kept to cover the Newborn Session or any other Sessions that were completed during baby's first year. In the situation that a Mockingbird Baby Plan is purchased and the client has yet to complete the first (Newborn) session, the cost of the plan is then refundable to the client in full.